Returns
Returns are accepted if you are unhappy with your purchase.
Please contact us first before sending any return. (E‑mail: support@tgzuo.com)
All returned products must be in original brand‑new and unused condition within 30 days from the date of purchase, including original manufacturer packaging and all paperwork. If more than 30 days have passed since your purchase, we cannot offer you a refund or exchange.
To complete your return request, proof of purchase / order receipt is required.

Refunds (if applicable)
Once your returned parcel is received and inspected, we will email you to confirm receipt of your returned item. We will also inform you whether your refund request is approved or rejected.
If your original order qualified for free shipping, a flat US$7 will be deducted from your total refund to cover our initial outbound shipping cost. Returns with damaged or missing original packaging may be subject to additional fees.
Upon approval, your refund will be processed and credited automatically back to your credit card or original payment method. Please allow several banking days for funds to show on your account.

Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account first.
Then contact your credit‑card issuer; refunds often take time to be officially posted.
Next, contact your bank. Processing delays are common before refunds appear in your statement.
If you have completed all above steps and still have not received your refund, please reach us at support@tgzuo.com.

Sale items (if applicable)
Only regular‑priced goods are eligible for refunds. Sale / discounted items are final sale and cannot be refunded.

Exchanges (if applicable)
We only offer item replacement for defective or damaged goods. If you would like to request an exchange, please email us at support@tgzuo.com.

Shipping for returns
You are responsible for prepaid return freight to send goods back to us. Original outbound shipping fees and return shipping costs are non‑reimbursable.
After we receive and verify the item is in original condition, we will issue your refund within 7 working days.
Items returned that are not in brand‑new / unused condition will be shipped back to the purchaser at the purchaser’s own cost.